Store Policies

1. Our Mission:
- Nutrition Nirvana strives to provide our customers the very best products, service and value at all times, backed up by the most up to date and accurate supporting knowledge and information. We strive to constantly revue the service we provide and as such our trading policy is subject to change.

2. Payment Methods and Payment Transactions
- We accept payment by credit/debit card or Paypal.
- All payments by debit/credit card for first time from a non-UK postcode billing and delivery addresses will be subject to verification by email prior to shipping.
- All payments by debit/credit card for first time from a UK postcode billing and delivery addresses must be shipped to the billing address, or a verifiable business address, otherwise these will be subject to verification by email prior to shipping.
- Goods are only shipped on confirmation from our bank that payment has cleared. - We do not take payment for goods from your debit/credit card until the point of shipping. If we are out of stock, or for any other reason cannot ship your goods, we do not take payment.
- Where your billing address does not match the banks records of your billing address, or we are given confirmation that it does not match, we reserve the right to decline payment. This may leave a 'ghost' transaction showing on your account for up to 3 days.
- Should you believe you have been overcharged, in that the total bill differs from that shown in your shopping cart, you will be required to forward a copy of your payment card statement. Your first step however, must be to send an email to customerservice@nutritionnirvana.com.


3. Sales Policies and Pricing
- Credit/Debit card sales made on the Internet are performed on a secure server, with all data encrypted. Name and address details are retained purely for our own information and are not given to any other company under any circumstances.
- When you complete your details and the details of the Goods which you wish to purchase and submit them to us by clicking the 'Confirm Order' button, you are offering to purchase the Goods at the price shown on the Website in GB pounds Sterling subject to these terms and conditions.
- In order to buy Goods from us through this Website you must be at least 18 years old. We reserve the right at our discretion to refuse to complete a contract for the sale of Goods to you.
- All telephone orders will be submitted onto our online system on your behalf, exactly as you would place your order in person. This facility is for those who do not have access to the internet. Telephone orders may be subject to a delay of up to 24 hours before submission.
- Payments will show up on your card statement as 'XSX Ltd'
- The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the Website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.
- When ordering mail-order goods from Nutrition Nirvana for delivery overseas, you may be subject to import restrictions and/or duties and taxes which are levied once a shipment reaches your country. It is your responsibility to provide any customs information required and all risk associated with goods being seized or held by customs is at your own risk. Also any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they will be. Customs policies vary widely from country to country and you should contact your local customs office for further information. Additionally, when ordering from Nutrition Nirvana, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.


4. Delivery Policies
- For first time shipped orders, paid by debit/credit card, we reserve the right to ship to the card holders billing address or work place address EVEN where an alternate address is specified.

- When you provide a delivery address, you assume responsibility for the goods once they have been signed for at that property, either by yourself or by any other person at that address. Neither Nutrition Nirvana, nor our couriers can accept any liability for the loss, or disappearance of a delivery, once it has been signed for. If you are not 100% confident that the persons in the delivery address will pass the goods on to you, be aware that this done at your own risk.
- On subsequent orders, irrespective of payment method, you may specify an alternative, or preferred shipping address on successfully receiving your first order. We reserve the right to cancel orders that are being shipped to alternative addresses if insufficient information is provided.
- Please allow up to 3 working days for delivery. Any parcels not delivered within this time should be reported as missing to NutritionNirvana.com so that we can track down any losses. This does not include Saturday deliveries. Please make all claims for late or missing deliveries to customerservice@nutritionnirvana.com
- Deliveries to destinations in Europe are subject to an additional charge and should be expected usually within 4 - 5 working days (includes Channel Isles). To specify this option, and/or to view the price click here. Prices advertised are for standard packages that do not exceed 25kg, including packaging material. Any international orders exceeding 25kg, will be subjected to a further surcharge, that will be negotiated before payment taken.
- Orders placed before 1PM will be despatched same day, unless any item is out of stock, whilst orders placed after 1PM may be despatched next working day. Orders placed at the weekend will be despatched on Monday. Orders should arrive within 24 hours. The delivery times quoted are subject to stock availability. Maximum delivery time will be 30 days.
- Any deliveries where you cannot accept them, that in turn have to be redelivered maybe subject to an additional charge of £3.50.
- Redeliveries - Collections and deliveries may be subject to a surcharge.
- The Delivery Company will make one attempt to deliver a Consignment during normal working hours. If the Delivery Company cannot obtain a receipt at the relevant delivery point it may attempt to deliver and obtain an appropriate receipt at an address close to the relevant delivery point and, if successful, the Company will leave at the relevant delivery point details of the address at which delivery has been effected. If the Consignment has not been delivered, the Company will return it to the Company's premises, after leaving at the relevant delivery point a request for the consignee to contact the Company to make alternative delivery arrangements. If no such contact is made within a reasonable time the Company will return the Consignment to the consignor at the Customers cost.
- If, on attempting to deliver a Consignment to a school on similar institution, the Company finds that such school on institution is closed for holidays or other reason, the Company may apply a storage charge for retaining the Consignment at its premises and shall be allowed a reasonable time to deliver the Consignment once the school on institution re-opens.
- Delivery Restrictions – Deliveries within the time scales specified for each service are restricted to the British mainland, excluding some postcode areas in Scotland. If you are in any doubt, please contact
- You can track the status of your order on line using your customer order and reference code sent to you via email upon placing your order.


5. Refunds, Claims and Returns
- Losses, Damages, Missing Items - should be reported to NutritionNirvana.com immediately upon receipt of your order.
- All missing deliveries, shortages or damages must be reported with 3 days of the delivery, or expected delivery, date of the goods.


6. Contribution
- Visitors to the WebSite (www.NutritionNirvana.com) can add certain information to various sections. This includes the discussion groups, news items, and details of gyms and personal services. Whilst reasonable attempts are made to ensure the validity of this information, we accept no responsibility for inaccuracies, misinformation and in some cases personal comments made about individuals. The site is regularly patrolled and any information that we consider being distasteful, offensive or inaccurate will be removed immediately. Please notify us of anything you feel falls into these categories.


7. Disclaimer
- Your personal information is important to us and we never pass your details to any third parties. We do however contact you via e-mail and by phone to keep you updated on the progress of your order. We also may send emails of a promotional or informative nature. On receipt of such an email, you may unsubscribe and on so doing will receive no further emails.
- We do not condone or support the use of drugs in sport in any way whatsoever. Nonetheless, it does take place and there may be references to such use in our WebSite. Where such references exist, they are informative and are not intended to be, nor should be viewed as, advice or recommendation.
- As manufacturer’s strive for increasingly better products, they occasionally improve product specifications. In this event we will notify you prior to accepting any order. - Manufacturers often change prices at short notice and as such we will notify you prior to accepting any order.
- The terms within this document apply only to our website, they are not the terms and conditions applicable to our stores.
- You assume a risk of accident or injury when undertaking any training or exercise programme. Anyone embarking on a change to their exercise program, lifestyle, or diet should consult a qualified health practioner.


The following meanings apply to the terms in the above terms and conditions


'We, Us, Our' - XSX Ltd t/a www.NutritionNirvana.com


'You, Your' - The Customer/Consumer


'Contract' - A contract for the sale of Goods by us to you.


'Goods' - Any Goods forming the subject of a Contract including parts of, or materials incorporated in, them as more particularly described upon this Website. Postage and packing are not included in the use of the term "Goods".


'Website' - Our Website, the address of which is: www.NutritionNirvana.com

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